Keeping track of assigned tickets and close / resolve them within SLA. Monitor the relevant queues and work on tickets (ServiceNow) assigned or assign tickets to self and work Providing support for video conferencing, VC equipment’s. Providing support to remote users using remote desktop tools Installing and troubleshooting printers and coordinating with vendor for hardware issue. Troubleshooting & coordinating with the respective vendors on hardware related issues. Setup of new Desktop / Laptop for users (Windows Installations /Profile configurations) Should be a good team player.Įnd user support on Windows Win7 / Win 10 (Proficient) / Mac OS Work on various compliance activities, project work in EUC scope. ![]() Documents, maintains, upgrades or replaces hardware and software systems, which includes the setup of workstations and the installation and configuration of software and hardware. Maintains, analyses, troubleshoots, and repairs hardware and computer peripherals. ![]() Requires Support Technician/Engineer with more than 1 year of experience and perform customer services related to equipment and systems, products by troubleshooting & resolving problems, interfacing with vendors for in-warranty returns, installing software. Servicio LATAM, Important Technology Company with presence in more than 11 countries providing IT support services, Help Desk, preventive maintenance Facilities, Network.
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